#153 of 4,746 hotels in Shanghai based on Tripadvisor
Charlotte
United Kingdom,
March
2025
6.8/10
I had a mixed experience during my stay at Jin Jiang Tower. The location was fantastic, nestled in the former French concession close to the metro and various restaurants. but the hotel itself felt quite tired and in need of a refresh. While I appreciated the attentive service from the staff, some aspects of the room could have been cleaner, and the dining options fell short of expectations.
Rooms
6.0
The room I stayed in was quite spacious and comfortable, but it showed signs of wear. I noticed some cleanliness issues that were disappointing. However, I did appreciate the large living area and very good amenities.
Service
7.0
The service was generally good, with friendly staff who were willing to help. although there were moments when the English spoken by staff could use improvement, which created some confusion.
Location
9.0
This hotel is perfectly located just across the street from the metro and a pleasant walk to Huaihai Road. being near various restaurants and shops made my stay enjoyable and convenient.
Dining
5.0
The dining options were a bit of a letdown. while breakfast offered a good variety, the hot food wasn't always warm, and other meals did not meet my expectations.
Facilities
7.0
The hotel featured nice amenities like a pool and gym, which I enjoyed. however, I felt some facilities could use better maintenance.
Sophia
United Kingdom,
December
2024
6.6/10
My stay at Jin Jiang Tower was mixed. The building was stunning, and the location was fantastic, but the rooms felt a bit dated and could use some upgrades. The breakfast options were plentiful, though the quality varied. Ultimately, for the price, it provided reasonable value, but I had higher expectations.
Rooms
6.0
I found the twin room to be enormous, which was a big plus. however, it felt quite old-fashioned and the bathroom could use some work. The carpet had a stale smell and there were almost no sockets around.
Service
6.0
Service was a mixed bag. While the concierge was helpful during check-in, there were moments where staff seemed a bit unprepared. For instance, the process at check-in took longer than expected, but they did address issues in my room promptly.
Location
8.0
The location was perfect. With a metro station right in front and many charming streets around, it made exploring the area easy. I loved being close to great dining options and shops.
Dining
6.0
Breakfast provided a wide variety, but the quality didn't always meet my expectations. The Western choices felt lacking, and the Chinese dishes were often bland. However, I did appreciate the freshly prepared options when available.
Facilities
6.0
The hotel offered several facilities like room service and housekeeping, but there were some letdowns too, like the malfunctioning mini-bar and hairdryer.
Jayden
United Kingdom,
December
2024
5.2/10
I had a mixed experience at Jin Jiang Tower. The location near the metro was a big plus and made getting around easy, but some aspects of my stay could use improvement. The breakfast was diverse, yet it could have included more international options. Overall, I enjoyed my time there, but there were a few bumps along the way.
Rooms
6.0
My room on the 8th floor was spacious and luxurious with a bathtub and heated WC, though the view was limited. However, the bed was surprisingly too soft for my liking.
Service
6.0
Check-in went smoothly, but not all staff were friendly or engaging. A negative experience with one staff member during check-in stood out, while others were helpful.
Location
8.0
The hotel's location was excellent, just a short walk to the metro and nearby shopping. It offered easy access to various dining options, which I really appreciated.
Dining
6.0
Breakfast had a good variety including both Chinese and western foods, but it could benefit from more international cuisine. During my stay, there were issues with timing on the first day.
Facilities
7.0
The hotel had a solid range of amenities with a nice gym and pool, but I sometimes found the lifts busy during peak times.
Daniel
United Kingdom,
October
2024
5.0/10
I had a mixed experience at Jin Jiang Tower. The hotel's location is fantastic, close to the metro, which made getting around Shanghai easy. However, the room wasn't up to my expectations, and there were cleanliness issues that affected my overall stay. The service also left a lot to be desired, especially regarding the staff's demeanor and efficiency.
Rooms
5.0
The room layout was decent, but I encountered some water damage and cleanliness issues. The decor felt dated and could definitely use an update (20 years old?).
Service
5.0
While the staff, when addressed, could be helpful, I often found their attitudes lacking. They didn't seem motivated, and communication could be very frustrating.
Location
5.0
The location was superb, right next to the metro and in a historic neighborhood, which made my outings enjoyable (the tree-lined roads were a nice touch).
Dining
5.0
Breakfast offered plenty of options, but I found it poorly labeled for non-meat eaters. The Chinese restaurant was a good experience overall, but the welcome felt a bit cold.
Facilities
5.0
The hotel has nice facilities, such as a swimming pool, but the glass elevator and revolving restaurant were not in use during my stay, which was disappointing.
Jordan
United Kingdom,
October
2024
5.6/10
My stay at Jin Jiang Tower offered a mix of ups and downs. On one hand, the location in the scenic French Concession was a highlight, providing easy access to the metro and local dining spots. However, I encountered issues with the room cleanliness and amenities, which detracted from the experience.
Rooms
5.0
The room I stayed in was generally clean but felt a bit tired and small compared to other hotels. I noticed some wear and tear, and my children's pillows had an unpleasant odor that was frustrating.
Service
6.0
The staff were friendly and I appreciated their willingness to help. However, service could be hit or miss, especially during breakfast when items weren't fully stocked.
Location
8.0
The location couldn't be better. It's close to the metro and nestled in a lovely area that's perfect for walking and exploring nearby shops.
Dining
5.0
While breakfast offered a decent variety, I found the food quality to be inconsistent. The lunch and dinner options were limited and not very impressive.
Facilities
6.0
The hotel has nice facilities like a gym and pool, but I struggled with the inconsistent Wi-Fi. Plus, ordering room service was quite pricey, making dining in less appealing.
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